Warranty and Returns

Warranty
All products purchased in Eholotes.eu online store are covered by the manufacturer’s warranty. The warranty period specified by the manufacturer for different products is different, it can be up to five years.

Information about the warranty period of the manufacturer for the selected product can be found in the description of the product or by contacting Eholotes.eu representative. If the warranty period specified by the manufacturer for the product is less than 2 years, within the framework of the legal warranty, the consumer is entitled to submit a claim for non-compliance of the product with the terms of the contract within 24 months from the moment of purchase. The right to apply for a claim is valid if the product was used only for the intended purpose. Only the manufacturer’s warranty is provided to legal persons who are not consumers.
Important! The manufacturer’s warranty conditions are valid if the buyer can present: –

• a document confirming the purchase (check, delivery note);
• manufacturer’s or distributor’s warranty card (in case the manufacturer or distributor has included one in the delivery);
• Information about the certified manufacturer’s service centres can be found in the manufacturer’s or distributor’s warranty card, by calling the manufacturer’s representative office or by contacting Eholotes.eu. The warranty conditions are not applicable to additional accessories (accessories), power supply elements (batteries, accumulators, accessories that have limited resources (fuses, etc.).

The manufacturer’s warranty conditions shall not apply if:

• the product has been damaged by the fault of the buyer or the user:
• the product has been damaged by warranty seals, serial numbers; the product has not been used for its intended purpose and has not been operated as indicated in the instructions for use; the product has been damaged by the user (for example, scratched, broken structures, cracked screen, etc.);the damage will be caused by the
• failure of the supply voltage, cable networks to comply with the manufacturer’s standards, as well as other domestic and external factors (shocks, scratches); the product shows traces of unqualified repairs;
• natural wear and tear of the elements; non-standard power supply units, accessories and spare parts have been used, as well as raw materials that have not been certified by the manufacturer for use with the specified product and will cause damage to this product; the additional equipment is not covered by the warranty; the product has been
• used for production or professional purposes (if the specific product is not intended for such purposes); the warranty does not work, damage has occurred due to improper transportation of the product.
• Before that please care about the data protection. Warranty service centres do not guarantee the preservation of data, therefore backup copies of data must be made before returning to the Warranty Service.

In case the product is damaged, contact Eholotes.eu or contact the Warranty Service Centre indicated by the manufacturer. In case the warranty service is invalid, but the customer refuses to pay for the repair, then the customer has to bear the diagnostic costs and the customer receives the Service Centre’s report of the detected damage. If the customer agrees to charge for repairs, then diagnostic costs are not to be covered.

Application of claims and complaints and review procedure

The claim period for purchased goods shall be 24 months from the moment of purchase of the goods. If the non-conformity of the goods with the provisions of the contract becomes apparent within six months after the purchase of the goods, it shall be deemed that it existed on the date of purchase of the goods, unless such assumption contradicts the nature of the goods or the type of
non-conformity. If the purchased goods prove to be non-conforming, the consumer has the right to request:
1. First of all – to eliminate the non-conformity of the goods OR to exchange the goods without remuneration (including without the dispatch of the goods, reimbursement of labour, materials and other costs) and within a reasonable time, unless this is impossible or disproportionate. Account must also be taken of the nature of the product and of its intended use.
2. If the non-conformities are not remedied within a reasonable period of time or the consumer does not exchange the goods without causing inconvenience, the consumer is entitled to:
– A corresponding reduction in the price.
– Cancellation of the contract and refund of money (unless the non-conformity is insignificant and cannot significantly affect the possibilities of using the goods).
When reducing the price or cancelling the contract, account may be taken of the wear and tear of the product or the benefit gained by the consumer when using the product, which is not agreed between the contracting parties. If a dispute arises with the seller or the service provider, it must first be resolved by negotiation, seeking an agreement orally or in writing, usually within 15 working days. The refusal must be justified. If the dispute cannot be resolved, the consumer may apply to:
1. At the Consumer Protection Centre for help.
2. Out-of-court dispute resolution for the area concerned.
3. The Consumer Dispute Resolution Commission, if the assistance provided by the Consumer Rights Protection Centre in resolving the dispute has not ensured the result and it is possible to convene a commission in the respective area.
4. Outside court dispute resolution procedure: Please submit a complaint regarding availability or quality of goods electronically to the e-mail address [email protected] or in writing to the address: Eholotes.eu Austuves iela 3a, Riga, LV-1063. The complaint will be reviewed within 15 working days from the date of receipt of the complaint, by sending a reply to the address indicated in the complaint.
If the complaint is found to be unfounded and you do not agree to the recognition of the complaint as unfounded, you have the right to use the alternative dispute resolution options specified in the regulatory enactments by submitting a written application to the seller for the resolution of the out-of-court dispute, indicating:
– name, surname, contact information;
– date of submission; – nature of
the dispute, claims and their justification. Information on out-of-court dispute resolution options for out-of-court dispute resolution: –
Online dispute resolution : https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=LV;
–Dispute resolution process: http://www.ptac.gov.lv/lv/content/stridu-risinasanas-process
– Extra-judicial dispute resolution database: http://www.ptac.gov.lv/lv/content/arpustiesas-pateretaju-stridu-risinataju-datubaze

Consumer Out-of-Court Dispute Resolution Commission:
Riga, Brivibas street 55, LV-1010
Phone: 65452554;
e-mail: [email protected]
Homepage: http://www.ptac.gov.lv/lv/content/pateretaju-stridu-risinasanas-komisija-0
Fee: Free of charge
Languages: Applications may be submitted in accordance with the State Language Law